There is no magic wand for determining a defensible ROI for an IT project – ROIs are very unique to each enterprise. This is due to the fact that companies see markets and opportunities differently -they tend to focus on different operating activities that develop a unique set of capabilities and competencies that lead to some sort of competitive advantage. With that, companies have different key performance indicators and success factors. Until you understand what is important to your enterprise, developing a compelling ROI for your next IT initiative will be challenging. Read more.